muzain ("we," "us," or "our") is dedicated to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal information through our mobile applications and website. By accessing or using our platform, you agree to the terms outlined in this policy.
1. Information We Collect
We collect personal information to improve your experience and deliver our services effectively: For Users Personal Information: Includes your name, date of birth, gender, email address, phone number, address, and optional profile photo. Booking Details: Information about services you book, your appointment history, and interactions with service providers. Payment Information: Payment details are processed securely by third-party payment providers. muzain does not store your credit card information. Automatically Collected Data: Such as your IP address, device type, operating system, and app usage statistics. For Service Providers Business Information: Includes business name, location, type of services offered, operating hours, and contact details. Identity Verification: We may require government-issued identification and proof of business location. Payment Information: Bank account details for processing payouts. Service Data: Details about services offered, appointment history, customer interactions, and promotional activities.
2. How We Use Your Information
muzain uses the information we collect to:
- Facilitate bookings and payment processing.
- Communicate with users and service providers about appointments and platform updates.
- Enhance platform performance and improve user experience.
- Ensure account security and prevent fraudulent activities.
- Provide analytics and reporting tools to service providers to help optimize their business operations.
3. Data Retention Policy
muzain retains personal data only as long as necessary to provide services or comply with legal and regulatory obligations. Once an account is closed or deemed inactive, personal data is securely archived or deleted, except where retention is required by law.
4. User Rights
You have the right to:
- Access: View the personal information we hold about you.
- Correction: Request updates or corrections to inaccurate information.
- Deletion: Request the deletion of your personal data.
- To exercise your rights, please contact us using the details provided in the "Contact Us" section below.
5. Data Security
muzain places a high priority on safeguarding your personal data and implements robust security measures, including:
- Encryption: All data is encrypted during transmission and securely stored.
- Secure Infrastructure: Our servers are designed to prevent unauthorized access.
- Regular Audits: Security audits are conducted periodically to ensure the platform’s integrity.
- While we strive to provide the highest level of security, no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute protection.
6. Updates and Notifications
muzain may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. If changes are made, users will be notified via the platform. By continuing to use the platform after receiving notice of updates, users agree to the revised terms. If a user disagrees with any changes, they have the right to discontinue using the platform.
7. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us.